基于集对分析的响应型接驳公交服务质量评价
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付康林(1981—),男,湖南华罡规划设计研究院有限公司高级工程师

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U491.2

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湖南省交通科技项目(201920);国家自然科学基金(51678075)


Service quality evaluation of responsive feeder transit based on set pair analysis
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    摘要:

    针对响应型接驳公交服务质量评价研究不足的问题,设计了一种综合评价方法。通过响应型接驳公交与其他公交模式的比较分析,并参考其他公交模式系统评价的研究成果,考虑响应性、方便性、可靠性、高效性、协调性5个因素,构建了响应型接驳公交服务质量评价的指标体系,并进行了量化分析。将集对分析引入服务质量评价中,构建了基于集对分析的服务质量综合评价模型,其中指标值与评价等级间的关联程度、差异度系数、权重系数分别采用四元联系数、灰色关联法、熵值修正G1法来确定。研究结果表明:试验案例验证了评价方法的有效性,优化目标导致运行方案及其服务质量发生了显著变化,可为响应型接驳公交的运营管理提供决策依据。

    Abstract:

    In order to solve the problem of service quality evaluation of Responsive Feeder Transit,a comprehensive evaluation method was designed. Through the comparative analysis of Responsive Feeder Transit and other transit modes with referring the comprehensive evaluation results of other transit modes,service quality evaluation index system was built for Responsive Feeder Transit from the five aspects,i.e,responsiveness,convenience,reliability,efficiency and coordination. Set pair analysis was introduced into service quality evaluation,and a comprehensive evaluation model of service quality based on set pair analysis was constructed. The correlation degree,difference coefficient and weight coefficient between index value and evaluation grade were determined by quaternion connection number, grey correlation method and entropy modified G1 method, respectively. The experimental case verified the effectiveness of the evaluation method,and found that the optimization objective leads to significant changes in the operational scheme and its quality of service,which can provide a reference for operation managements of Responsive Feeder Transit.

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引用本文

付康林,高愿,姜宁宇,等.基于集对分析的响应型接驳公交服务质量评价[J].交通科学与工程,2022,38(1):115-122.
FU Kang-lin, GAO Yuan, JIANG Ning-yu, et al. Service quality evaluation of responsive feeder transit based on set pair analysis[J]. Journal of Transport Science and Engineering,2022,38(1):115-122.

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  • 在线发布日期: 2022-06-06
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